OUR policies
Our STORE
policy
Exchange & Store Credit Policy
We offer an exchange or store credit on regular priced clothing, shoes, bags and wallets within 14 days of purchase.
We do not offer refunds or price adjustments.
A valid receipt is required for all exchanges.
Eligibility
To qualify for an exchange or store credit, all items must be:
- Unworn, unwashed, and in original sale condition.
- Have all original tags attached and packaging included.
- Free from odours, marks or stains, lint, wrinkles, or pet hair.
We reserve the right to refuse an exchange or store credit if items do not meet the above criteria.
Final Sale Items
All discounted or sale items are FINAL SALE. No exchanges, refunds or price adjustments – online or in-store.
Final Sale Categories:
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Accessories: Jewelry, all headwear, scarves and gloves
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Intimates: Bodysuits, undergarments, socks
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Lifestyle: Bath & body products and candles
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Discounted: All marked-down or promotional items
- Other: Gift cards and shipping fees
Store Credit
- Items with a gift receipt are eligible for exchange or store credit only
- Store credits do not expire and must be under the client’s name on file from the original purchase date
- If a client name was not used at the time of purchase, only an exchange will be offered
Shipping &
pickup
Shipping
We offer free shipping across Canada on orders $150+ (before taxes).
Standard Shipping Rates
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BC: $15
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AB, SK, MB: $16.99
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ON, QC, NB: $17.99
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NS, PEI, NL: $19.99
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YT, NT, NU: $21.99
Important:
Please ensure your shipping address is correct. If the shipping label has been printed and must be cancelled, a $15 fee applies. Once an order has shipped, address changes must be made directly with the courier.
Free Local Pickup
Select local pickup at checkout and we’ll email you when it’s ready. Orders must be picked up within 90 days or they will be donated.
Order Processing
We aim to process orders within 72 hours. You’ll receive an email when your order ships or is ready for pickup.
Inventory Errors
In rare cases, items may sell in-store before the website updates. If unavailable, you’ll be notified within 3 business days and refunded (5–10 days to appear on your card).
Contact
[email protected] | 778-705-0991
Product Care &
laundering
Please note that as a small independent boutique we cannot do returns or exchanges on garments that have been laundered incorrectly. For the longevity of your garment(s) life we highly recommend following all care instructions listed on the manufacturers garment label. Wildflowers Style & Co. is not responsible for products damaged with normal wear and tear, accidents or improper washing.
We stand behind our brands and in the rare case of a damaged or faulty item we do our best to work with the vendor and client to refund, repair or replace a faulty item/garment.
Size guide
We know that sizing can often be tricky and frustrating, especially when online shopping.
Sizing and cut varies between brands and styles. We aim to try on all styles that we get in so we can give you feedback on the fit of each style. We will state how most items fit in the item description. As well as post a brand size guide for that style if possible. If you are having a difficult time finding your size or are unsure how a garment will fit, please do not hesitate to contact us. We will do our best to assist you.
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