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OUR policies

Refund

policy

Returns & Exchanges | In-Store Purchases: 

All eligible product for in-store purchases can be returned to the store for a store credit or exchange within 14 days from the date of purchase. We do not offer refunds.

The following items are FINAL SALE and not eligible for store credit or exchange:

  • All discounted or on sale products
  • Jewelry, hair accessories & sunglasses
  • Hats, toques and scarves.
  • Undergarments, lingerie, socks, swimwear, and bodysuits.
  • Bath and body care products & tools

For all Returns or Exchanges:

  • Items must not be washed, worn, damaged or altered.
  • All original tags must be attached.
  • You must present a valid receipt. We are unable to process a store credit without a receipt.
  • All on sale items, markdowns and clearance items are FINAL SALE. No exchanges on sale items. No price adjustments on previously made purchases. No exceptions.
  • If you are a regular shopper, we highly recommend always purchasing on your account, this way all your orders are tied to your account if you ever misplace a receipt.
  • Credits to your store account do not expire and can only be used in-store.
  • Gift cards are not redeemable for cash and are final sale.
  • All prizes, giveaways and promotional items are not redeemable for cash or exchangeable.
  • All shipping costs are incurred at the customer’s expense and are non-refundable.
  • All returns/exchanges are up to the discretion of the Wildflowers Style & Co. team, we have the right to refuse an exchange.
  • Please note – due to COVID health & safety reasons we may not be able to accept an exchange on all garments or products at this time.

Returns & Exchanges | Online Purchases (For Shipping):

All eligible product for Online purchases can be returned to the store for an in-store credit/exchange (we do not offer refunds) in-store within 10 days from your order delivery date from Canada Post.

Defective Items: 

If you receive a defective item please email [email protected] within 48 hours of the delivery date. Please include a photo of the defective item, the defect, and the order number it came from. If you contact us after the 48 hour window or the tags have been removed, the item has been worn, it will not be eligible for a refund or exchange.

Process for Returning Online Orders:

Online orders can be returned for store credit within 10 days of the delivery date provided by Canada Post. You can return the item by visiting us in-store OR mailing it (at the customers cost) to us:

Wildflowers Style & Co.
#175 – 20728 Willoughby Town Centre Drive
Langley, BC V2Y0P3

We highly recommend you select to have a tracked shipment as we are not responsible for lost in mail packages. Once your product has been inspected and meets the above criteria, we will email you an in-store credit.

Online Exchanges:

We cannot offer exchanges online. Please return your item (following the Online Purchase Return process above) and simply re-purchase what you’d like instead off the website. We do not “hold” items until your return comes through.

Shipping &

pickup

Shipping: 

We offer free shipping across Canada when you spend $150 or more (before taxes). Does not include gift cards. 

Orders shipping within Western Canada (BC, AB, SASK, MB) UNDER $150: Flat rate shipping cost of $15 

Orders shipping to all other Canadian provinces UNDER $150: Flat rate shipping cost of $20

We ship all our orders with Canada Post Expedited Parcel.

Currently we only ship within Canada.

IMPORTANT: Please ensure the address you enter is correct. Addresses entered are the customer’s responsibility. Incorrect addresses that need to be changed will incur a fee of $15 if the shipping label has already been printed & has to be cancelled. Once an order has shipped, we have no way of changing the address, and you will need to contact the courier directly. 

FREE LOCAL PICKUP:

You may also choose to pick up your purchase in store. Just select the local pick-up option at checkout, and we’ll e-mail you when it’s ready for pick up.

PLEASE NOTE:

We reserve the right to cancel and void or refund payment for any order at any time, and for any reason. 

Local Pick Ups must be picked up within 90 days or they will be donated.

** Please note that due the possibility of inventory outages or numerous orders, some products sold online may be oversold.  Full refunds will be issued for any oversold items. We apologize for any inconvenience this may incur. We will do our best to fulfill all orders. **

Order Processing & Delivery Times:

We aim to process online orders within 72 hours. You will receive an email confirming that your order has been shipped. All tracking information will be provided in this email. 

Please see estimated delivery dates below as listed on the Canada Post website:

British Columbia

2 – 7 business days

Alberta

3 – 7 business days (excluding codes TOV)

Saskatchewan

4 – 7 business days

Manitoba

4 – 7 business days

Ontario

5 – 14 business days

Quebec

6 – 14 business days

New Brunswick

8 – 9 business days

Nova Scotia

8 – 14 business days

Prince Edward Island

8 – 9 business days

Newfoundland & Labrador

9 – 14 business days

Yukon Territories

7 – 14 business days

Northwest Territories

6 – 14 business days

Nunavut

12 – 14 business days

**Please note that Canada Post has added on one business day to all their deliveries. Delivery times may be delayed during the Holiday season, or due to Covid-19, as well as during a postal strike.

If you have any questions regarding shipping please email us at [email protected] or call us at 778.705.0991

Product Care &

laundering

Please note that as a small independent boutique we cannot do returns or exchanges on garments that have been laundered incorrectly. For the longevity of your garment(s) life we highly recommend following all care instructions listed on the manufacturers garment label. Wildflowers Style & Co. Ltd. is not responsible for products damaged with normal wear and tear, accidents or improper washing.  

We stand behind our brands and in the rare case of a damaged or faulty item we do our best to work with the vendor and client to refund, repair or replace a faulty item/garment.

Size guide

We know that sizing can often be tricky and frustrating, especially when online shopping.

Sizing and cut varies between brands and styles. We aim to try on all styles that we get in so we can give you feedback on the fit of each style. We will state how most items fit in the item description. As well as post a brand size guide for that style if possible. If you are having a difficult time finding your size or are unsure how a garment will fit, please do not hesitate to contact us. We will do our best to assist you.

Covid-19

procedures

Although the Provincial Health Orders have been lifted for the mask mandate, small businesses will be transitioning to a communicable disease plan. 

Masks for Customers and Employees are encouraged while in our store.

PHO: Masks are recommended in indoor public places for all people 12 and older who are not yet fully vaccinated.

We are practicing safe social distancing in-store. We are doing our utmost to ensure that we have a clean and sanitized shopping environment for our clientele and employees.  

We want everyone to feel safe and welcome in our boutique! Clients should enjoy their time while visiting & shopping with us. We are all navigating these uncertain times as best as we can. Let’s all be patient, kind and understanding to everyone. 

Kindness never goes out of style 

 IN-STORE SAFETY PROCEDURES & POLICIES:

  • Masks are encouraged but not mandatory.  We recommend masks for those who have not been fully vaccinated. 
  • Please bring your own mask while shopping with us if you are still wearing a mask. We have disposable masks available at our sanitation station.
  • Please use our hand sanitizing station before entering the shop.
  • Employees will be wearing masks as much as possible in-store, and when they feel it is appropriate, such as helping clients on the floor. They are encouraged but not mandatory. 

Safe Social Distancing:

  • Store capacity limit is 6 Customer Clients at once (plus employees)
  • Please keep a safe distance from others while in the shop.
  • We have a plexiglass screen in place at the front sales counter.

Changing Rooms are Open to clients:

  • We are allowing clothing try-ons in our 2 change rooms. We will impose a 6 item limit per customer, especially on busier days such as Fridays & Saturdays. 
  • Garments that are not purchased after try-ons are steamed before being put back on the racks. We clear and sanitize each change room after use – including the curtains. 

Our Cleaning Regime:

  • High touch areas are being cleaned and disinfected after each customer or on the hour. Such as touch pads, counters, door handles, chairs etc.

If you have any cold or flu symptoms please stay home. 

~ We appreciate all of your continued support and understanding. 

Amy, Owner of Wildflowers Style & Co.