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FREE SHIPPING on orders over $150 | Free in-store pick up 7 days a week!

Frequent

questions

We are here

for you!

Didn’t find an answer?

Our team is just an email away.

General

questions

What is the parking situation?

There’s free angled street parking available in front of the store. Plus plenty of parking throughout  Willoughby Town Centre. At the rear of the store there is a large parking lot with a walkable breezeway to access our store.

ALL parking in the centre is FREE for the first 3 hours. (No need to enter your details in the parking metres – unless you are planning to stay longer than 3 hrs)

Do you offer private shopping parties?

We sure do!  See all info here

Shipping &

pick-up policy

Do you offer local pick up at your store?

Yes, Simply select pick up at checkout and you’ll receive an email when your order is ready!

Do you offer free shipping?

Yes we offer free shipping on orders over $150 (before taxes) across Canada

How often do you ship out orders?

We aim to ship out orders within 72 hours, it will arrive in 7 – 10 business days however arrival times will vary depending on where it is headed in Canada.  You can learn more about our shipping procedure here

Where do you ship to?

We currently ship within Canada only.

If I placed an order for in-store pick up but would like it shipped, what do I do?

No problem! Simply send us an email with your order number and we can help make arrangements.

Returns &

exchanges

What is your return policy?

Check out our full policy here

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